Staff code of conduct
What you can expect from the PCPN staff. The full code is given to every staff member; here is what it says.
1. Impartiality
- Apply the same rules to every player, whatever their rank, team, country, grade or purchases.
- Decide on facts: replays, anticheat data, screenshare results, logs. Never on rumours or on a player's reputation.
2. No favoritism
- No special treatment for friends, teammates, creators or donators: no warning before a check, no quicker answer, no softer sanction.
- Never remove a strike or lift a ban outside the normal process. Lifting a ban always needs an owner's approval.
3. No abuse of tools
- Staff tools (freeze, screenshare, spectating, vanish, strikes, staff panel, anticheat data) are only for moderation.
- Never use them for yourself: to watch an opponent's strategy, to gain an advantage in a match, or for a joke.
4. Confidentiality
- Players' personal data (IP addresses, payment details, Ocean results, tickets, appeals, internal notes) never leaves the staff.
- No screenshot of the staff panel or of internal discussions in public. Internal decisions are announced by the owners.
5. Response times (targets)
- Support tickets: first answer within 12 hours.
- Payment tickets (owners): answer within 24 hours.
- Sanction appeals: decision within 48 hours.
- Reports during a tournament: handled right away by the staff on duty.
- Cash prizes: paid within 14 days after the results are validated.
- These are targets, not guarantees. When a case needs more time, tell the player.
6. Conflicts of interest
- A staff member never decides a case they are part of: their own match, their teammate's match, a friend, a rival team, a tournament they play in.
- In that case: no strike, no freeze, no screenshare request, no dispute decision and no bracket change. Hand the case to another staff member.
7. Sanctions for staff misconduct
- Depending on how serious it is: warning, tools removed for a while, demotion, removal from the staff.
- Player sanctions (strikes) apply as for everyone, and more severely.
8. Every action is logged
- Every staff action on the site and in game is logged: who, when, on whom, and why.
- The logs can't be edited by the staff and are reviewed by the owners.
Think a staff member broke this code? Open a support ticket (category Other): it is read by the owners, never by the member concerned.
